How do I track my order?

Click the "My Account " link at the top right hand side of our site to access your account and track your order.

An item is missing from my shipment.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

What is your return policy?

Clothing: T.O.P. MARKETING warranties all clothing from our site for a period of 1 year (12 months) from purchase date against all manufacturer defects. Clothing damages due to use, cleaning and neglect will not be exchanged. T.O.P. MARKETING reserves the right to review all items prior to allowing or declining an exchange. Hard goods: T.O.P. MARKETING warranties most products for a period of 2 years (24 months).

How do I return my product?

A product may be returned by calling our toll free number and requesting a Return Authorization Number: 1-866-590-1582.

How do I contact you?

Please click on the "Contact Us" for our company contact information.

Do you ship to my country?

We ship orders throughout Canada and most US States.

When will my backorder arrive?

All orders are shipped complete. Your order status will be "Back Order" until we receive the merchandise.

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

How do I create my account?

1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. CN employee can use their pin number as a user name and their last name as a password.

How much is my shipping?

Canada: All shipments within Canada are "free" of charge. USA: Shipping is automatically calculated prior to submitting your payment information for delivery. Simply add items to your cart and proceed to the Checkout page ; you will then be confirmed that your order will ship via Canada Post Expedited Service and the cost will be added to your order.

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

When will my order ship and what are my shipping charges?

Canadian orders ship within 72-96 hours. Canadian shipments include freight. We only ship orders complete. USA orders ship within 72-96 hours. The freight is calculated based on products selected and weight. All orders ship complete.

When will my order ship?

Canadian orders typically ship within 5 business days. Canadian shipment includes freight on orders over $45.00. All orders ship complete. US orders typically ship within 5 business days. The freight is calculataed based on products selected and weight. All orders ship complete. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

What is the return policy?

All returns must be accompanied with a Return Authorizatin Number. Please call our toll free number to get your Return Authorization Number at 1-866-590-1582.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product to report the problem at 1-866-580-1582.

My product is missing parts.

Please contact customer service for assistance. 1-866-590-1582

My order never arrived.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Do I have to pay sales tax?

Canada: Depending on your location (Province) applicable GST or HST will apply to your order. USA: All shipments to the United States are exempt from sales taxes.

It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!

I forgot my password.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I edit my account?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

I need a copy of my receipt/invoice.

Click the "My Account" link at the top right hand side of our site to print invoices.

How do I buy/redeem a gift certificate?

This feature is not currently available at this time.

I have a question on my charges.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

When will my credit card be charged?

Your credit card will be charged after your order has been submitted.

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

What are my payment choices?

We accept Visa and MasterCard credit cards.

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Comment puis-je suivre ma commande?

Cliquez sur le lien "Mon compte"sur le côté en haut à droite de notre site pour vérifier l'état de vos commandes.

How do I change quantities or cancel an item in my order?

Please contact customer service at 1-866-590-1582 for any changes to your order.

Knowledge Base

Search our articles or browse by category below

Order Status (7)

Has my order shipped?

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
Read more
How do I track my order?

Click the "My Account " link at the top right hand side of our site to access your account and track your order.
Read more
My order never arrived.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that yo...
Read more
My product is missing parts.

Please contact customer service for assistance. 1-866-590-1582
Read more
An item is missing from my shipment.

Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that yo...
Read more
When will my backorder arrive?

All orders are shipped complete. Your order status will be "Back Order" until we receive the merchandise.
Read more
How do I change quantities or cancel an item in my order?

Please contact customer service at 1-866-590-1582 for any changes to your order.
Read more

View all

My Account (8)

How do I create my account?

1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any o...
Read more
How do I edit my account?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Read more
How much is my shipping?

Canada: All shipments within Canada are "free" of charge. USA: Shipping is automatically calculated prior to submitting your payment information for delivery. Simply add items to your cart and proceed to the Checkout page ; you will then be confirmed ...
Read more
I forgot my password.

Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Read more
How do I return my product?

A product may be returned by calling our toll free number and requesting a Return Authorization Number: 1-866-590-1582.
Read more
I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product to report the problem at 1-866-580-1582.
Read more
What is your return policy?

Clothing: T.O.P. MARKETING warranties all clothing from our site for a period of 1 year (12 months) from purchase date against all manufacturer defects. Clothing damages due to use, cleaning and neglect will not be exchanged. T.O.P. MARKETING reserves t...
Read more
When will my order ship?

Canadian orders typically ship within 5 business days. Canadian shipment includes freight on orders over $45.00. All orders ship complete. US orders typically ship within 5 business days. The freight is calculataed based on products selected and weigh...
Read more

View all

International Shipping (4)

Do you ship to my country?

We ship orders throughout Canada and most US States.
Read more
What are my payment choices?

We accept Visa and MasterCard credit cards.
Read more
When will my order ship and what are my shipping charges?

Canadian orders ship within 72-96 hours. Canadian shipments include freight. We only ship orders complete. USA orders ship within 72-96 hours. The freight is calculated based on products selected and weight. All orders ship complete.
Read more
What is the return policy?

All returns must be accompanied with a Return Authorizatin Number. Please call our toll free number to get your Return Authorization Number at 1-866-590-1582.
Read more

View all

Guarantees (3)

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!
Read more
Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Read more
Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Read more

View all

Pricing & Billing (5)

Do I have to pay sales tax?

Canada: Depending on your location (Province) applicable GST or HST will apply to your order. USA: All shipments to the United States are exempt from sales taxes.
Read more
I have a question on my charges.

Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for furthe...
Read more
I need a copy of my receipt/invoice.

Click the "My Account" link at the top right hand side of our site to print invoices.
Read more
When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).
Read more
When will my credit card be charged?

Your credit card will be charged after your order has been submitted.
Read more

View all

Buyer's Guide (4)

How do I buy/redeem a gift certificate?

This feature is not currently available at this time.
Read more
How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assista...
Read more
How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anyt...
Read more
How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Read more

View all

Welcome

Knowledge Base

Order Status (7)

My Account (8)

International Shipping (4)

Guarantees (3)

Pricing & Billing (5)

Buyer's Guide (4)

Additional Support (1)

Customer Service